Refund policy

At The Brillova (operated under BRILLOVA JEWELS), we are dedicated to delivering premium-quality diamond jewelry and ensuring your complete satisfaction with every purchase. If for any reason you are not fully satisfied with your order, please review our return and refund policy below.

7-Day Return Policy

We offer a 7-day return window, meaning you have 7 days from the date of delivery to request a return.

Return Eligibility

To be eligible for a return:

  • The item must be in the same condition as received – unused, unworn, with all tags, certificates (if any), and original packaging intact.
  • A receipt or proof of purchase is required.
  • Customized or engraved products are not eligible for return or exchange.

How to Initiate a Return

To initiate a return:

  1. Contact us at brillova.care@gmail.com.
  2. Visit our Contact Page: www.thebrillova.com/pages/contact for return address details and further instructions.
  3. Once your return request is approved, we will provide a return shipping label and guidance on how to send your item back.

Important: Items sent without prior return approval will not be accepted.

For any questions regarding returns, feel free to reach us at brillova.care@gmail.com.

Exchange Policy

  • The product must be unused, unworn, and in original condition.
  • All tags, certificates, and packaging must be intact.
  • Exchange requests must be initiated within 7 days of receiving the product.
  • International exchange shipping charges are to be borne by the customer.
  • Customized or engraved items are non-exchangeable.
  • The exchange value will be based on the current product price or invoice value, whichever is lower.

Damages or Incorrect Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at brillova.care@gmail.com, so we can resolve the issue promptly.

Refunds

Once your return is received and inspected, we’ll notify you of the approval status of your refund. If approved, the refund will be processed to your original payment method within 10 business days.

Please note:

  • It may take additional time for your bank or card issuer to process and post the refund.
  • If more than 15 business days have passed since your refund approval, contact us at brillova.care@gmail.com.

Thank you for shopping with The Brillova / BRILLOVA JEWELS – where elegance meets excellence