Shipping policy
Welcome to The Brillova, home of timeless elegance and luxury craftsmanship. Operated under BRILLOVA JEWELS, we are committed to delivering our exquisite diamond jewelry to you with the utmost care, precision, and efficiency.
International Shipping
Processing Time:
All international orders are processed and delivered within 10-15 business days. Orders are handled promptly to ensure timely dispatch and smooth delivery.
Shipping Charges:
International shipping costs are calculated at checkout based on the destination and package weight for full transparency.
Customs and Duties:
Please note, any customs duties, taxes, or additional import fees are the responsibility of the recipient, as regulations vary by country.
Order Tracking
Once your order is dispatched, you’ll receive a tracking number via email or SMS. This allows you to track your shipment every step of the way, from our hands to yours.
Packaging
Every piece of jewelry is carefully packaged in The Brillova’s signature box, designed to ensure safety during transit and a luxurious unboxing experience that reflects the elegance of BRILLOVA JEWELS.
Shipping Restrictions
- We do not ship to P.O. Boxes or APO/FPO addresses at this time.
- Delivery times may vary for remote or restricted locations.
Shipping Delays
While we strive for on-time delivery, factors such as weather conditions, public holidays, or customs clearance may occasionally cause delays. We appreciate your patience and understanding during such rare occurrences.
Lost or Damaged Shipments
- If your order is lost in transit, contact us immediately. We will liaise with the shipping provider to resolve the issue promptly.
- In the rare event that your jewelry arrives damaged, notify us within 48 hours of receipt. Please provide photographs of the damage so we can take immediate action.
Thank you for choosing The Brillova / BRILLOVA JEWELS – where luxury meets trust, and every detail shines as bright as our diamonds.